The Puzzle is one of the proprietary brands of ROCC GmbH.

ROCC GmbH is a Swiss registered company operating under Swiss Law under the number CHE-369.363.626

The following terms and conditions are deemed reviewed and accepted by each subscriber of Thee Puzzle ("the Customer"):

1. The Customer understands that Thee Puzzle is not a solution that can be substituted to professional medical support or medical treatment.

2. For the Worry-free guarantee to apply, the Customer needs to commit on being actively involved with Thee Puzzle the program. This active involvement is defined as follows:
- to log in regularly on the platform - and no less than once every 2 weeks
- to consistently practice the tips that are available on the platform
- to take the surveys available on Thee Puzzle website, and assess your progress in good faith.
- to assess where it stands on the Resilience Scale at least once a month. The customer can also decline answering the Resilience Questionnaire, and accordingly wave his/her rights to the Worry-Free guarantee

After 12 months of consistent practice as defined above, if the Customer is still not a 4 on the Resilience Scale, then the Customer is entitled to ask for a full refund and support from the Puzzle team to find another solution better suited.
The Resilience rating is based on the Resilience Survey and Baseline results collected throughout the program.
If within the 6 months window the Customer reaches a 4 or 80% with either the Resilience Scale or Baseline Survey, then the Worry-free guarantee will be void as the conditions have been met.

This request to be reimbursed is only valid if placed during the course of the month following the end of the first 12 months subscription, and provided that the above conditions have been met.

3. The Customer agrees that Thee Puzzle will measure and track progress throughout the program, and authorizes Thee Puzzle to leverage this data for the sole purpose of best supporting the Customer (cf. our data policy).

4. The Worry-Free guarantee solely applies to the first 12 months subscription of a Customer.

5. In case of a dispute, the parties will discuss in good faith and find a solution.